We have now observed a successful run of the data synchronization process so reports should generate ok. There is a backlog of queued reports to generate, we will monitor the situation as the process.
Posted Oct 01, 2019 - 15:45 BST
We are still looking at the data synchronisation routine and focusing our efforts on ensuring it completes.
Posted Oct 01, 2019 - 13:30 BST
We have investigated the issue and identified that a long running job was blocking a data synchronisation routine. This job is now complete so efforts are being made to ensure the data synchronisation completes now.
Posted Oct 01, 2019 - 11:27 BST
We are aware of an issue generating reports using the reporting application within the platform where reports are showing a queued or reporting no results. We know what the issue is and are working to resolve it.