Generating reports in the Reporting app failing

Incident Report for Click Travel Ltd

Resolved

This issue is now resolved

Posted Oct 02, 2019 - 07:48 BST

Monitoring

We have now observed a successful run of the data synchronization process so reports should generate ok. There is a backlog of queued reports to generate, we will monitor the situation as the process.

Posted Oct 01, 2019 - 15:45 BST

Update

We are still looking at the data synchronisation routine and focusing our efforts on ensuring it completes.

Posted Oct 01, 2019 - 13:30 BST

Identified

We have investigated the issue and identified that a long running job was blocking a data synchronisation routine. This job is now complete so efforts are being made to ensure the data synchronisation completes now.

Posted Oct 01, 2019 - 11:27 BST

Investigating

We are aware of an issue generating reports using the reporting application within the platform where reports are showing a queued or reporting no results. We know what the issue is and are working to resolve it.

Posted Oct 01, 2019 - 11:03 BST

This incident affected: Reporting.