All Systems Operational
Billing Operational
90 days ago
100.0 % uptime
Today
Booking / Checkout Operational
90 days ago
99.62 % uptime
Today
Communications Operational
90 days ago
99.94 % uptime
Today
Email (Outbound & Inbound) Operational
90 days ago
100.0 % uptime
Today
Telephone Operational
90 days ago
99.87 % uptime
Today
Online Live Chat Operational
90 days ago
100.0 % uptime
Today
Faxes Operational
90 days ago
99.9 % uptime
Today
Property Directory Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
99.97 % uptime
Today
Search Operational
90 days ago
99.93 % uptime
Today
Hotel Search Operational
90 days ago
99.96 % uptime
Today
Train Search Operational
90 days ago
100.0 % uptime
Today
Flight Search Operational
90 days ago
99.78 % uptime
Today
Car Hire Search Operational
90 days ago
100.0 % uptime
Today
User Accounts Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Intercom Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 16, 2019

No incidents reported today.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019
Resolved - We are now back to normal service
Jun 12, 02:56 BST
Identified - We are experiencing a delay in replying to our email channels due to a networking issue. If your query is of an urgent nature please call us or use our online chat service. Sorry for any inconvenience caused
Jun 11, 14:01 BST
Jun 10, 2019
Resolved - Our third-party supplier is now responding normally. Search fully restored.
Jun 10, 19:34 BST
Investigating - There is an issue with our connection to our third-party supplier, which is causing bookings to time out and fail. We are disabling that supplier, which will impact the quantity and quality of search results displayed in the meantime.
Jun 10, 16:47 BST
Resolved - This incident has been resolved. All travel policies are being applied correctly.
Jun 10, 17:16 BST
Monitoring - A fix has been implemented and the issue has been resolved - travel policy should now be being applied correctly across all travel searches. We are actively monitoring that is has been resolved. Thank you for your patience.
Jun 10, 16:29 BST
Update - We have tracked the issue down and are working hard to put a resolution in place, thanks for bearing with us.
Jun 10, 14:40 BST
Identified - We have identified the issue and have fixed a number of known policy rules which are incorrect. We are currently assessing how many other rules have been affected.
Jun 10, 14:01 BST
Investigating - We have identified an issue with travel policy not being applied correctly in some travel searches resulting in some in-policy products being identified as out of policy. We are currently investigating the root cause of the issue.
Jun 10, 13:28 BST
Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.

Jun 4, 2019

No incidents reported.

Jun 3, 2019

No incidents reported.

Jun 2, 2019

No incidents reported.