All Systems Operational
Uptime over the past 90 days. View historical uptime.
Billing Operational
90 days ago
100.0 % uptime
Today
Booking / Checkout Operational
90 days ago
99.35 % uptime
Today
Communications Operational
90 days ago
99.94 % uptime
Today
Email (Outbound & Inbound) Operational
90 days ago
100.0 % uptime
Today
Telephone Operational
90 days ago
99.87 % uptime
Today
Online Live Chat Operational
90 days ago
100.0 % uptime
Today
Faxes Operational
90 days ago
99.9 % uptime
Today
Property Directory Operational
90 days ago
99.99 % uptime
Today
Reporting Operational
90 days ago
99.97 % uptime
Today
Search Operational
90 days ago
99.97 % uptime
Today
Hotel Search Operational
90 days ago
99.94 % uptime
Today
Train Search Operational
90 days ago
100.0 % uptime
Today
Flight Search Operational
90 days ago
99.95 % uptime
Today
Car Hire Search Operational
90 days ago
100.0 % uptime
Today
User Accounts Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Intercom Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Apr 21, 2019

No incidents reported today.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019
Issue with one of our providers
Resolved - This incident has been resolved.
Apr 12, 17:01 BST
Update - We are continuing to work on a fix for this issue.
Apr 12, 17:01 BST
Update - The issue has been resolved and all usual hotels and contract rates are now available.
Apr 12, 17:00 BST
Update - We are continuing to work with our provider to find a fix for this issue
Apr 12, 14:59 BST
Identified - One of our providers is currently experiencing an issue which is affecting our ability to search and book some hotels. In particular, contract rates may not be available.

We will resolve this incident once we have received confirmation the issue has been resolved from our provider.
Apr 12, 14:29 BST
Some train tickets are incorrectly flagged as out of policy
Resolved - This incident has been resolved.
Apr 12, 13:05 BST
Investigating - Some train tickets are incorrectly flagged as out of policy, we're investigating and will keep you updated.
Apr 12, 11:51 BST
Telephony Issues
Resolved - Our telephony issues are now resolved, but please note we are working at reduced capacity. We appreciate your patience during this time.
Apr 12, 12:37 BST
Investigating - Our telephony provider are currently having issues with their system, they're investigating and hope to resolve soon. If your query is urgent please contact us via email or live chat on the platform. We apologise for any inconvenience caused.
Apr 12, 09:52 BST
Train bookings incorrectly appearing as out of policy
Resolved - This incident has been resolved.
Apr 12, 09:30 BST
Update - The issue has been resolved.
Apr 11, 21:21 BST
Update - We are continuing to work on a fix for this issue.
Apr 11, 21:20 BST
Update - We're continuing to work on a fix for this issue.
Apr 11, 16:50 BST
Update - We are continuing to work on a fix for this issue, thanks for bearing with us.
Apr 11, 15:25 BST
Update - We're still working on a fix for this issue, please bear with us.
Apr 11, 13:38 BST
Update - Some train bookings are incorrectly appearing as out of policy. We're still working on a fix to this issue, please bear with us.
Apr 11, 12:27 BST
Identified - Some train bookings are incorrectly appearing as out of policy. We're already working on a fix, please bear with us.
Apr 11, 10:45 BST
Apr 10, 2019
Some train ticket categories cannot be booked
Resolved - The booking issues have been completed resolved and all issues regarding policy and approvals are either fixed are about to be fixed. Sorry for any inconvenience this has caused your team.
Apr 10, 14:57 BST
Monitoring - The original booking issues have been resolved and policy and approval issues are being tackle as a seperate issue and resolved one by one.
Apr 10, 13:20 BST
Update - We have now fixed the ability to checkout the train products that were giving errors before. You still may experience some issue with train policy and approvals. We are trying to resolve this as quickly as possible.
Apr 10, 10:57 BST
Investigating - We are currently experiencing some issues when booking certain types of trains. If you cannot book your train please bear with us, as we are fixing this as a matter of urgency. Please try again once we have resolved the issues.
Apr 10, 08:42 BST
Apr 9, 2019
Ryanair Instability
Resolved - Ryanair has been re-enabled and our third party supplier notes the airline is performing better now.
Apr 9, 12:39 BST
Monitoring - Our third party supplier is reporting that Ryanair are suffering instability and search results for Ryanair are now no longer being displayed.

We are monitoring the situation.
Apr 9, 11:21 BST
Apr 8, 2019
Issues generating Billing report
Resolved - This incident has been resolved. Billing reports can be successfully generated.
Apr 8, 16:59 BST
Monitoring - A fix has been implemented and Billing reports are now being generated successfully. We are continuing to monitor the issue.
Apr 8, 16:19 BST
Identified - The issue preventing Billing reports from being generated has been identified and we're working on a fix.
Apr 8, 15:42 BST
Investigating - We are aware of issues in generating the Billing report and this is currently under investigation.
Apr 8, 15:31 BST
Apr 7, 2019

No incidents reported.

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