All Systems Operational
Billing Operational
90 days ago
100.0 % uptime
Today
Booking / Checkout Operational
90 days ago
100.0 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Email (Outbound & Inbound) Operational
90 days ago
100.0 % uptime
Today
Telephone Operational
90 days ago
100.0 % uptime
Today
Online Live Chat Operational
90 days ago
100.0 % uptime
Today
Faxes Operational
90 days ago
100.0 % uptime
Today
Property Directory Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
99.99 % uptime
Today
Hotel Search Operational
90 days ago
100.0 % uptime
Today
Train Search Operational
90 days ago
99.98 % uptime
Today
Flight Search Operational
90 days ago
100.0 % uptime
Today
Car Hire Search Operational
90 days ago
100.0 % uptime
Today
User Accounts Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Intercom Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 29, 2020

No incidents reported today.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020
Resolved - This incident has been resolved.
Oct 21, 17:09 BST
Update - We are continuing to monitor for any further issues.
Oct 21, 14:40 BST
Monitoring - Premier Inn have advised that their reservations system should be working again now. We will be monitoring Premier Inn bookings to ensure that there are no further issues.
Oct 21, 14:27 BST
Identified - Our provider, Premier Inn, have advised us of as issue with their systems which is affecting our ability to book, amend or cancel Premier Inn. They are investigating the issue as a priority.

If you need to book Premier Inn, some properties may still be available via our other suppliers, otherwise we would recommend waiting until this incident has been resolved. For urgent bookings, contact our Customer Support team for assistance.

We will resolve this incident once we have received confirmation the issue has been resolved from our provider.
Oct 21, 12:32 BST
Resolved - This incident has been resolved.
Oct 21, 14:23 BST
Monitoring - Connection to the seat reservation system has been restored by our provider and bookings with seats are now available again. We will continue to monitor the service.
Oct 21, 13:04 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 21, 12:43 BST
Investigating - We are unable to make train seat reservations at the moment due an outage with the connection to the National Rail seat reservation system. This means that Advance fares (and other train fares requiring seat reservations) will not be available. This is a national outage and our provider is working on this issue as their highest priority.
Oct 21, 12:42 BST
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.