All Systems Operational
Uptime over the past 90 days. View historical uptime.
Billing Operational
90 days ago
100.0 % uptime
Today
Booking / Checkout Operational
90 days ago
99.46 % uptime
Today
Communications Operational
90 days ago
99.98 % uptime
Today
Email (Outbound & Inbound) Operational
90 days ago
100.0 % uptime
Today
Telephone Operational
90 days ago
99.95 % uptime
Today
Online Live Chat Operational
90 days ago
100.0 % uptime
Today
Faxes Operational
90 days ago
100.0 % uptime
Today
Property Directory Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
99.98 % uptime
Today
Hotel Search Operational
90 days ago
99.92 % uptime
Today
Train Search Operational
90 days ago
100.0 % uptime
Today
Flight Search Operational
90 days ago
100.0 % uptime
Today
Car Hire Search Operational
90 days ago
100.0 % uptime
Today
User Accounts Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Intercom Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Oct 13, 2019

No incidents reported today.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019
Generating reports in the Reporting app failing
Resolved - This issue is now resolved
Oct 2, 07:48 BST
Monitoring - We have now observed a successful run of the data synchronization process so reports should generate ok. There is a backlog of queued reports to generate, we will monitor the situation as the process.
Oct 1, 15:45 BST
Update - We are still looking at the data synchronisation routine and focusing our efforts on ensuring it completes.
Oct 1, 13:30 BST
Identified - We have investigated the issue and identified that a long running job was blocking a data synchronisation routine. This job is now complete so efforts are being made to ensure the data synchronisation completes now.
Oct 1, 11:27 BST
Investigating - We are aware of an issue generating reports using the reporting application within the platform where reports are showing a queued or reporting no results. We know what the issue is and are working to resolve it.
Oct 1, 11:03 BST
Oct 1, 2019
Issue with one of our providers
Resolved - The provider is performing normally and no further issues have been identified, so this incident will now be closed.
Oct 1, 11:55 BST
Monitoring - Our provider, Travelport, has informed us that they have resolved the issue. Full flight and hotel content should now be returned and be bookable, as normal. We will monitor the performance of the provider for a short time before closing this incident.
Oct 1, 11:17 BST
Identified - Our provider, Travelport, is currently experiencing an issue which is affecting our ability to search and book flights and hotels.

Flight and hotel content will still be returned from other providers, but flight content in particular will be significantly reduced and corporate negotiated flight and hotel rates may not be returned in search results.

Unless your booking is urgent, we would recommend waiting until this issue is resolved. Our Customer Support team will also be able to assist with urgent bookings travelling in the next 72 hours.

We have reported the issue to the provider and requested an urgent resolution. We will resolve this incident once we have received confirmation the issue has been resolved from our provider.
Oct 1, 09:45 BST
Issue handling some Travelodges
Resolved - Our supplier has now applied a fix and we can now search, book and cancel rooms through Travelodge again.
Oct 1, 09:09 BST
Update - We are currently working with Travelodge to identify the cause of this issue.
Sep 27, 13:56 BST
Investigating - We are currently investigating an issue affecting our ability to communicate with Travelodge's Direct Connect. This may result in difficulties booking and cancelling Travelodges, as well as reducing the number of room options available
Sep 27, 10:44 BST
Sep 30, 2019

No incidents reported.

Sep 29, 2019

No incidents reported.

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